Frequently Asked Questions
ePaystub Program Overview
Why is Kelly putting
our paystubs online?
Online paystubs allow you the convenience of accessing your pay data when and wherever
you choose, instead of relying on the mail and personal recordkeeping.
Kelly is taking a step toward “going green” – eliminating paper documents and the
energy it takes to create and deliver them each year.
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How secure is the Kelly
ePaystub?
The ePaystub is much more secure than a paper paystub; no paper to be mailed, lost
in your desk or car, saved in a drawer or shredded. Only you will know your password.
We encrypt all data transmissions using strong industry security standards.
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Am I required to enroll
in Kelly ePaystub?
No, your enrollment in Kelly ePaystub is voluntary.
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What is an ALT ID and
where can I find it?
ALT ID is a unique identifying ID number and is located on your paystub in the upper
right corner.
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Who has the rights/capability
of seeing my ePaystub?
Only you and the Kelly Payroll Center have these rights.
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What information will
be on the ePaystub?
You will see the same information that you currently see on your paper paystub.
The ePaystub will be formatted to print on a standard 8.5 X 11 letter-sized page.
If you normally receive a time card with your paystub, it will be available to print
as a second page.
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Can I view past paystubs?
The site will store ePaystubs for up to 16 months. As payrolls are processed, the
history will build; but no records prior to enrollment will be available on the
site.
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When will my current
ePaystub be available?
Upon enrollment into the Kelly Electronic Earnings Documents System, your ePaystub
will become available on Thursday (in most cases) 7 to 10 business days after enrollment.
If you selected notification options, you will receive the notification as soon
as your Kelly ePaystub is available. You can log in to the Kelly Electronic Earnings
Documents System to view your ePaystub anytime.
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Will I be informed or
notified when my new paystub is available?
When enrolling in Kelly ePaystub you will have the opportunity to provide a current
email address and/or phone number for text messaging notifications and indicate
your preferred means of communication. You will then be notified of your new ePaystub
availability via your preferred means of communication.
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Can I print my ePaystub
from the site?
Yes, the ePaystub will be in PDF format. You will need Adobe Acrobat Reader to view
or print PDF documents.
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If I decline from the
Kelly ePaystub option, how long will it take before I receive my paper paystub?
You will start receiving paper paystubs 7 to 10 business days after declining from
the program.
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What do I need to do
to qualify for ePaystub?
You need to be enrolled in direct deposit or Chase payroll card and have received
at least one paper paystub. By electing to participate in Kelly ePaystub, you acknowledge
that you have the ability to access and print your Kelly ePaystub.
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What if I don’t have
direct deposit?
Kelly’s standard method of pay is by direct deposit. The Kelly Electronic Earnings
Documents site is only for employees paid by direct deposit or Chase payroll card.
Employees paid by check will receive their check by mail to their last known home
address. If you’d like to enroll in direct deposit, contact your local Kelly branch.
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How do I get a time
card?
If you submit a paper time document each week, go to page 2 of the ePaystub to find
and print a time card. Be certain to use a new time card for each position and print
a new time card each week. Making multiple copies from one week to reuse could result
in delays in receiving your pay.
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ePaystub Questions / Contacts
What if I have questions?
If you have questions about the contents of your ePaystub, contact the Kelly Employee
Service Center at 1-866-KELLY-4U (1-866-535-5948). For all other questions, including
enrollment, how to log in, or how to use the Kelly Electronic Earnings Documents
site, contact the help desk, toll-free at 1-800-733-7842. Agents are available to
assist you 24 hours a day, seven days a week.
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If my contact information
changes, who should I contact to update it?
Contact the Kelly Employee Service Center at 1-866-KELLY-4U (1-866-535-5948).
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eW-2 Program Overview (US Only)
Why is Kelly making
W-2s available online?
Online W-2s allow you the convenience of accessing your earnings data when and wherever
you choose, instead of relying on the mail.
Eliminating paper documents and the energy it takes to create and deliver them each
year is part of Kelly’s Sustainability Project to protect the environment.
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How secure is the Kelly
eW-2?
The eW-2 is much more secure than a paper eW-2; no paper to be mailed, lost in your
desk or car, saved in a drawer or shredded. Only you will know your password to
the secure Web site. We encrypt all data transmissions using strong industry security
standards.
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Am I required to enroll
in Kelly eW-2?
No, your enrollment in Kelly eW-2 is voluntary.
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What do I need to do
to qualify for eW-2s?
Everyone who would normally receive a paper W-2 is eligible to enroll in eW-2. By
electing to participate in Kelly eW-2, you acknowledge that you have the ability
to access and print your Kelly eW-2.
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Is there a cost associated
with enrollment in eW-2?
No, there is no fee and you will not be charged to enroll.
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Do I need to re-apply
for the eW-2 program annually?
No, you will remain in the eW-2 program unless you choose to decline from the program.
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Getting Started with eW-2 (US Only)
What information will
I be asked to provide when I enroll in Kelly eW-2?
The only information required to enroll is information used to authenticate you
as an eligible employee to the Kelly Electronic Earnings Documents system. This
information includes your ALT ID (from a recent paystub); if you do not have a paystub,
contact the Kelly Employee Service Center at 1-866-KELLY-4U (1-866-535-5948) to
obtain your ALT ID number. During the enrollment process you will create your own
Kelly User ID and password. You will also need to supply an e-mail address and/or
phone/text messaging number for notification purposes.
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What is an ALT ID,
and where can I find it?
The ALT ID is a unique identifying number that is located on your paystub in the
upper right corner if you are enrolled in direct deposit. If you are not enrolled
in direct deposit and get a regular check it is located on the upper left corner
under your social security number.
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What if I forget my
Kelly User ID?
After you have a registered e-mail address and/or text message number, the system
has a secure option to recover your Kelly User ID. Instructions on the site will
walk you through the process. If there is any problem with using this feature, contact
the help desk at help.desk@hovservices.com or 1-800-733-7842.
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What if I forget my
password?
The secure site has many self-service features, including a password reset. Instructions
on the site will walk you through the reset process. If there are any problems with
using this feature, contact the help desk at help.desk@hovservices.com or 1-800-733-7842.
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Which e-mail address
should I enter when enrolling in Kelly eW-2?
The e-mail address you enter when enrolling in Kelly eW-2 is your choice and need
not be the same e-mail address you have provided to your Kelly branch.
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Why should I provide
a primary e-mail or text message address?
The system requires an e-mail address or text messaging address to be used for eW-2
notifications, password resets, and recovery of lost user IDs.
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Viewing Your eW-2 (US Only)
What information will
be on the eW-2?
The information on the eW-2 is the same content found on a paper W-2.
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Can I view past W-2s?
No, records prior to enrollment will not be available on the site.
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When will my current
eW-2 be available?
Upon enrollment in the Electronic Earnings Document system, your eW-2 earnings statement
will be available online in mid-January for the prior year’s earnings. Paper copies
of W-2 earnings statements will be mailed later in January to employees who do not
enroll in the eW-2 option, and should arrive by the end of January.
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How will I be informed
or notified when my eW-2 is available?
When enrolling in Kelly eW-2, you will be asked to provide a current e-mail address
and/or phone number for text messaging notifications and indicate your preferred
means of communication. You will then be notified of your eW-2 availability via
your preferred means of communication.
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Can I print my eW-2
from the site?
Yes, the eW-2 will be in PDF format. You will need Adobe Acrobat Reader to view
or print PDF documents.
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How long will my eW-2
be available online?
Your eW-2 will be available online through at least October 15th of each
tax year.
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What is a 3rd
Party W-2, and does it apply to me?
Some Kelly employees received earnings that generated a W-2 earnings statement from
an outside party. If you are one of those employees, you will be able to view and
download the 3rd Party W-2 statement. If not, no statements will be listed
in this category.
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Making Changes to eW-2 (US Only)
What if I change my
mind after enrolling in Kelly eW-2?
If you choose to decline from the program, call our help desk toll-free at 1-800-733-7842.
Agents are available to assist you 24 hours a day, seven days a week.
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If I decline from the
Kelly eW-2 option, how long will it take to receive my paper W-2?
If you choose to decline from the program, and want a paper W-2 mailed to you, contact
the Kelly Employee Service Center at 1-866-KELLY-4U
(1-866-535-5948) and ask them to request a copy
of your W-2 to be mailed to you. W-2 print requests are processed and mailed weekly.
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What happens if I worked
for Kelly as a temporary employee and was later hired as a full-time employee?
You will have two separate W-2s and will access them from two separate Web sites.
Whichever site you access first will notify you of the second W-2 and direct you
to the other Web site.
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If after reviewing
my eW-2 online, I determine it needs to be revised, what should I do?
Contact the Kelly Employee Service Center at 1-866-KELLY-4U (1-866-535-5948) for
assistance.
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eW-2 Questions (US Only) / Contact
What if I have questions?
If you have questions about the contents of your eW-2, contact the Kelly Employee
Service Center at 1-866-KELLY-4U (1-866-535-5948). For all other questions, including
enrollment, how to log in, or how to use the Kelly Electronic Earnings Documents
site, contact the help desk, toll-free at 1-800-733-7842. Agents are available to
assist you 24 hours a day, seven days a week.
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If my contact information
changes, who should I contact to update it?
Contact the Kelly Employee Service Center at 1-866-KELLY-4U (1-866-535-5948).
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